Pre-Orders

If you buy "Pre-Order" and "In Stock item" together,  your order will not be shipped until Pre-Order item released.

If you want to get "In Stock item" soon, please make separate orders.

Also, if you order multiple pre-order items with different release dates at the same time, all items will be shipped together once they are available.

( All items will be shipped together after the last product to be released.）

If you want to ship as soon as it's released, please order them separately.

We can't always predict the exact date a pre-ordered item will become available.
We will ship your pre-order as soon as possible, but we can't guarantee a specific date. If the date changes, we'll alert you by email.

Cancel a Pre-Order

Once you place an order for a pre-order product and wants to cancel , the following rules apply:

1. If the cancellation request is before or during the initial expected date (month), you will receive a store credit to be used at anytime for in-stock products ( not valid for pre-order products).

2. If the cancellation request is after the initial expected date (month), you will receive a full refund. The process for the refund could take 2-3 days.

If you would like to cancel a pre-order item, please email us at info@toyscluster.com, with the details of your order to start the respective process.