Cancel Your Order

You can cancel items, for any reason, as long as we haven’t started the shipping process. This is usually within 1 to 2 business days after placing your order.

PLEASE NOTE: Cancellations requests should be sent via email at support@toyscluster.com and will be approved as applicable. Make sure to include order # and contact information in the email.

Toys Cluster support team can inform you of the status of your order and advise you whether or not, your order can be canceled for a full refund. Once an item is shipped the terms of our Returns Policy will take effect. We reserve the right to charge a restocking fee on any canceled orders.